Complaints

Register a Complaint

Complaints Information

We are committed to provide you with the highest level of customer service. We do realise that things can sometimes go wrong, and when this happens, we would like to hear about it.

 

Telephone calls may be recorded for training and monitoring purposes.

 

We would like to assure you that all matters are dealt with seriously and in a confidential manner.

 

Submit the form above to register your complaint. You will receive an auto email with your reference number which should be quoted in all future communications.

 

Whilst all efforts will be made to revert back within 10 working days, if our final response is delayed beyond 15 working days or if more time is needed for investigation, we will inform you when we will be able to contact you again regarding your complaint.

 

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer the complaint to the Insurance Regulator.


You may do so by sending details of your complaint, stating the AXA Complaint Reference Number, to the Insurance Regulator:

For Abu Dhabi Healthcare Policies only:
HAAD
PO Box 5674, Abu Dhabi, United Arab Emirates
Telephone: +971 2449 3333 or Local Toll Free Number: 800 555
Fax: +971 2444 9822
Email: contact@abudhabi.ae

For Dubai Healthcare Policies only:
Website for registering Complaints: Click here

For all other complaints:
Insurance Authority
PO Box 113332, Abu Dhabi, United Arab Emirates
Telephone: +971 2499 0111
Fax: +971 2557 2111
Email: contactus@ia.gov.ae Website for registering Complaints: Click here