• Comprehensive plans with access to wide range of Local and International providers.
o The different types of medical providers including hospitals, clinics, pharmacies, medical , radiology , dentists, optical and many more medical providers across the globe are available on our provider locator. For the complete list of providers, click here to view the full list of providers within your network.
• Cover for Pre-existing and Chronic conditions.
o All plans provide you with cover for any pre-existing conditions (whether chronic or not) from day one. (6-month waiting period may apply for new members who join insurance for the first time without continuity of cover).
• Bespoke Benefits extensions
o flexibility to add benefits in your policy such as; Wellness (Health check-up), Alternative/Complementary treatment, Maternity, Dental, Optical, and Psychiatric treatment. These are additional benefits which can be included in your insurance up to a maximum limit according to the plan you choose
• Disease Management Programmes
o Diabetes management programme offering end-to-end solutions
o Case management and second medical opinions
o Rheumatoid arthritis patient support programmes
Teleconsultation and population management
o Teleconsultation services for dependents and employees
o Referring to network providers with concierge service
o Facility of sample collections for labs at home and medication delivery
• International Emergency Medical Assistance (IEMA)
International Emergency Medical Assistance is available for Regional and International plans. Our evacuation and repatriation service are available 24/7 anywhere in the world. If you and your insured family can’t get the treatment needed locally we will arrange to take them to the nearest place where treatment is available.
Good to know:
On the back of your medical card you can dial in this number as +971 4 429 4000 from anywhere in the world.
• Online Reimbursement claim submission for out of network claims.
There is no monetary limit for a customer to upload their claim through the portal however we may ask for the original documents if it is a large amount. All information related to submitting a reimbursement claim can be found here